What is this job all about?

Writers who want to work at the cutting edge of Cloud, Automation, BI & AI. If you are motivated, a self-starter, take pride in your work & have an extraordinarily strong sense of responsibility & delivering on your commitments, then it's a perfect fit for you.

KEY RESPONSIBILITIES:

• Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Test both the product and its documentation for accuracy and consistency.
• Identify problem areas or structural deficiencies and proactively contribute to their improvement.
• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publishing phases.
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Learn complex concepts and communicate the information in a way that is engaging and understood by users.
• Determine the clearest and most logical way to present information for greatest reader comprehension.

PREFFERED QUALIFICATIONS & EXPERIENCE:

• Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
• 2+ years of core technical writing experience.
• SaaS experience is preferred.
• Strong written and verbal communications and experience working with content in multiple mediums.
• Experience working cross-departmentally to communicate the nuts and bolts of a product.
• Strong experience owning an end-to-end documentation creation process.
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• Analytics Platforms: Google Analytics
• Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.